The National Learning Institute

Latest Posts

Zero privacy

Protection in a Zero Privacy World

August 18, 2014 No Comments

©2014 Meryl David  BA (Hons), ABC, AIMM, GAICDD

It’s simple. If you want to (or your business wants to) engage with people under the age of 35 with whom you cannot have face-to-face contact, it’s important to accept that “you have zero privacy anyway; get over it!” (to use the 1999 words of Sun CEO Scott McNealy). Of course, if you have enough money, you can significantly improve your chances of buying the privacy you want for your information. But if you have that kind of money (as an individual or an enterprise), you are likely to have a higher profile and so be more of a target for those who seek to invade your privacy.

What can you do?

Customer meeting

Can a “face” make a difference?

June 2, 2014 No Comments

 

Andrew O’Keeffe ©2014

To lift motivation and performance of a team, put a face to their task – have them meet someone who benefits from their work.

Humans are a face-reading species and as the truism tells us, there’s nothing like putting a face to a name. Once we have met someone we have greater empathy.

It’s not surprising that the science confirms significant impact on job motivation and performance if people who don’t usually meet their clients do so.

Best managers

The Secret to Appointing the Best Managers

March 31, 2014 No Comments

Andrew O’Keeffe ©2014

One of the most important decisions organisations make is who to appoint as a manager. It’s not surprising for a social species that the leader of a group of humans plays a key role in team engagement and output. Our track record in manager appointments tends not to be good, and we could significantly improve our hit rate by using one lever. We could move the power of the decision from above and pass it into the hands of the followers.

Too many jams

Are we spoilt for choice? Too many jams!

March 3, 2014 No Comments

Andrew O’Keeffe ©2014

Over the January holidays my wife and I dined with a friend at a fine-dining restaurant. At the early stage of ordering our meals there was so much choice we had trouble deciding. First we were presented with three menus (a la carte, degustation and “future concepts”) and in turn on the a la carte menu there were an incredible number of choices. The three of us struggled to choose!

While choice is a good thing, maybe we can have too much. The subject goes to human motivation and has implications in our dealings with customers and staff.