The National Learning Institute

Monthly Archives: August 2012

business woman hand drawing idea board of business process

Thought Leaders Forum

August 26, 2012 No Comments

Join the discussion…Become a Thought Leader!

Stimulating, sometimes ground-breaking, articles about all things to do with organisations – leaders, managers, employees and all the other stakeholders involved.

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Dennis Pratt

After Capitalism – then what?

August 25, 2012 6 Comments

“Prediction is very difficult, especially if it’s about the future” Niels Bohr

But speculation is fun, so could something like this one day come to pass?

After Capitalism – then what?

Dennis Pratt

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Making Change

Making Change Happen . Implementing Business Change

August 24, 2012 No Comments

Jane Northcote is a management consultant who sets out to describe how to make change happen, or as she puts it “accelerate action”. This is unlike any other book I have read on change. For starters it is not based on any “model” of change. Nor does it include any management speak. Additionally, much of the book focuses not on planning and getting ready for the change, but getting into action, i.e. Making Change Happen.

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Crucial Conversations

Crucial Conversations

August 21, 2012 No Comments

“Crucial Conversations”, has now sold over 2 million copies since it was first published over 10 years ago. And rightly so. Why wait to read and use this book as an adult? This is a book that should definitely be first used in schools (perhaps at the secondary level) at the start of one’s journey into adulthood. Using some of the concepts and techniques outlined in “Crucial Conversations” could save many of us from some of the painful mistakes we make when trying to communicate.

This second edition has all of the good stuff contained in the first, plus there’s the added bonus of links to online video examples and many case studies from people who have applied the techniques successfully. There’s even a section for tough cases such as handling sexual harassment, an over-sensitive spouse and failed trust.

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job interview success

Job Interview Success: Be Your Own Coach by Jenny Rogers

August 20, 2012 No Comments

There’s a plethora of books on interviewing and being interviewed for jobs. In “Job Interview Success: Your complete guide to practical interview skills”, author Jenny Rogers has hit the high spots. This book stands out from the rest.

Rogers takes the prospective job applicant through the entire process from “Do you really want the job?” to “After the interview” and “Starting the new job”. The book does what it says on the jacket “Be your own coach”. Rogers’ experience as a coach in this field comes through on every page – it’s practical, down-to-earth advice that should work for anyone who is about to jump onto the pre-employment treadmill.

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50dos

50 Do’s for Everyday Leadership, by David Wheatley, John Barrett, Lynn Townsend

August 20, 2012 No Comments


I had two initial concerns about the title of this book – “50 DOs for Everyday Leadership”. Firstly having just reviewed another supposed leadership book with “100” in the title (and found it wanting), I thought “Oh, no. How did they get the exact number 50? Are the authors really serious about leadership, or is it just another list of nice to dos?”. My second concern, had to do with the term “leadership” as it is often (to my mind) misused mistakenly for “management”. 

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Buy-In: Saving Your Good Idea from Getting Shot Down

August 15, 2012 No Comments


“Buy-in” by John P. Kotter and Lorne A. Whitehead, is a much needed resource. Originally a financial term, getting people’s buy-in is today taken to mean “getting someone’s commitment” to a new idea or proposal. Getting others to commit to a new idea, whether it be family, friends or in business, is an essential skill-set that everyone should have. It’s surprising that this topic has not been covered before.

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The Little Black Book of Management

August 15, 2012 No Comments


“The Little Black Book of Management”, is a very much needed resource. Simply put, it précis 94 of the better known management tools, techniques and concepts that have proven effective across many industries, organisations and indeed, cultures.

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peoplebusiness

So, You Are In The People Business: Everything you wanted to know to win and keep customers

August 11, 2012 No Comments

People are the most important part of any business. It’s the power of realising this that Les Schmidt adequately describes in “So, You Are In The People Business”.

The book covers all the really important aspects of customer service – listening, questioning and of course, putting yourself in the other person’s shoes. I like the fact that the author describes learning about customer service as a “process” – we are always learning.

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GRASP – The Solution

August 11, 2012 No Comments

This book is beautifully presented – quality printing and binding with colour images and highlights throughout. It’s one of the best produced books I’ve seen. This plus the interesting topic headings sparked my anticipation.

Unfortunately, I soon became disappointed. Although there are many good concepts and the GRASP model is excellent, the telling of the story did not live up to the promise. For example, paragraphs are often long with wordy and repetitive explanations of concepts. Real world applications and examples were too infrequent for me. The overuse of quotes from famous people and authors, rather than elucidating became annoying.

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