Monthly Archives: August 2012
Jane Northcote is a management consultant who sets out to describe how to make change happen, or as she puts it “accelerate action”. This is unlike any other book I have read on change. For starters it is not based on any “model” of change. Nor does it include any management speak. Additionally, much of the book focuses not on planning and getting ready for the change, but getting into action, i.e. Making Change Happen.Read More
“Crucial Conversations”, has now sold over 2 million copies since it was first published over 10 years ago. And rightly so. Why wait to read and use this book as an adult? This is a book that should definitely be first used in schools (perhaps at the secondary level) at the start of one’s journey into adulthood. Using some of the concepts and techniques outlined in “Crucial Conversations” could save many of us from some of the painful mistakes we make when trying to communicate.
This second edition has all of the good stuff contained in the first, plus there’s the added bonus of links to online video examples and many case studies from people who have applied the techniques successfully. There’s even a section for tough cases such as handling sexual harassment, an over-sensitive spouse and failed trust.Read More
There’s a plethora of books on interviewing and being interviewed for jobs. In “Job Interview Success: Your complete guide to practical interview skills”, author Jenny Rogers has hit the high spots. This book stands out from the rest.
Rogers takes the prospective job applicant through the entire process from “Do you really want the job?” to “After the interview” and “Starting the new job”. The book does what it says on the jacket “Be your own coach”. Rogers’ experience as a coach in this field comes through on every page – it’s practical, down-to-earth advice that should work for anyone who is about to jump onto the pre-employment treadmill.Read More
I had two initial concerns about the title of this book – “50 DOs for Everyday Leadership”. Firstly having just reviewed another supposed leadership book with “100” in the title (and found it wanting), I thought “Oh, no. How did they get the exact number 50? Are the authors really serious about leadership, or is it just another list of nice to dos?”. My second concern, had to do with the term “leadership” as it is often (to my mind) misused mistakenly for “management”.
“Buy-in” by John P. Kotter and Lorne A. Whitehead, is a much needed resource. Originally a financial term, getting people’s buy-in is today taken to mean “getting someone’s commitment” to a new idea or proposal. Getting others to commit to a new idea, whether it be family, friends or in business, is an essential skill-set that everyone should have. It’s surprising that this topic has not been covered before.
“The Little Black Book of Management”, is a very much needed resource. Simply put, it précis 94 of the better known management tools, techniques and concepts that have proven effective across many industries, organisations and indeed, cultures.
People are the most important part of any business. It’s the power of realising this that Les Schmidt adequately describes in “So, You Are In The People Business”.
The book covers all the really important aspects of customer service – listening, questioning and of course, putting yourself in the other person’s shoes. I like the fact that the author describes learning about customer service as a “process” – we are always learning.Read More
This book is beautifully presented – quality printing and binding with colour images and highlights throughout. It’s one of the best produced books I’ve seen. This plus the interesting topic headings sparked my anticipation.
Unfortunately, I soon became disappointed. Although there are many good concepts and the GRASP model is excellent, the telling of the story did not live up to the promise. For example, paragraphs are often long with wordy and repetitive explanations of concepts. Real world applications and examples were too infrequent for me. The overuse of quotes from famous people and authors, rather than elucidating became annoying.Read More
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