The National Learning Institute

Monthly Archives: November 2012


Is Zero Tolerance an effective management strategy?

November 30, 2012 No Comments

Imagine this. Your boss gets you into an office, sits you down, and tells you there are some serious allegations you need to answer. No, not about your current job. This particular interrogation is in regards to your last job, the one you held with your previous employer. Or perhaps even the one before that.  Or even the one before that.

At what point does an employee’s history become just that? History.

Read More

Burn your business plan

Burn your business plan before it burns you!

November 30, 2012 No Comments

Founders go wrong when they start to believe their business plan will materialize as written. I advise entrepreneurs to burn their business plan — it’s simply too dangerous to the health of your business. Believing in them is illusional, because . . .

Read Article

Have you “dialogued” lately?

November 30, 2012 No Comments

Interesting process intimated by this sign. Seems like they are actually asking customers to enter into a genuine conversation with them.

As Peter Nixon points out in his new book “Dialogue Gap”, we’ve become whiz-kids at sending information using every form of communication available – e-mail, text messages, social networking sites and smartphones. While this is communicating, it is not engaging, and certainly not nurturing active dialogue characterised by collaborative thinking.

My wife recently stayed at the Intercontinental Hotel in Singapore on business. Today she received an email saying “Thank you for stayïng with us”. Nice sentiment, but there was no way of responding – she could “Book early and save”, “For whatever life takes you”, “Priority Club member benefits”, “Get the App”, or “Visit Mobile Site” – I thought for one moment there may be, just may be a chance of dialogue with “Customer Care” but that just took you to some PR blurb. Of course the email was automatically generated with the last caption “This email is for posting only. Please do not reply”. Seems they definitely do not want to dialogue. Pity …

Have you been calibrated recently?

Have you been calibrated recently?

November 29, 2012 No Comments

One well known large pharmaceutical company is currently going through the process of calibrating its resources. No, they’re not talking about standardising any of their scientific equipment, they’re talking about their people.

Have you been calibrated lately? Yes “calibrated”, that’s the term that some HR people are using in the latest ludicrous attempt to quantify people’s performance. (By the way, these same HR people call us “resources”, not people, not even humans!)

The basis of such “calibration” is to tell managers to fit their people’s performance within the standard distribution curve. I thought this theory (if you like to call it that) had been discredited years ago. Certainly in the 80s and 90s after every organisation jumped on the GE band wagon and found that it didn’t work. The latest company to try this strategy and fail, was Microsoft (see Microsoft’s Lost Decade).

When will HR people give up on trying to justify their positions by spurious quantification methods and get back to what they’re supposed to be doing – offering advice to managers on how to best manage their people? Maybe then they’ll be seen as worthwhile participants and partners in the business.


Career Development

November 26, 2012 No Comments

1) Online Colleges - We provide information about the top online colleges of America from where you can earn accredited degrees online.

2) Psychology Online Course - Accredited Psychology Online Course for psychologists, mental health counselors & addiction professionals.

3) Human Resources MBA –  Human Resources MBA is the most sought after by everyone in quest of high-flying career opportunities. RDI Hong Kong is there to let you know the prospects and requirements of institutes offering online top up degree courses.

Business and Commerce

November 22, 2012 No Comments

Some interesting links from around the World Wide Web dealing with business and commerce;

1) Business Tools and Resources - Practical resources in a range of business areas, including project management, human resources, change management, training and organizational development. Resources include eBooks, software, guides, templates, experts forum and resource directory.

2) - Leading business search engine and business directory

3) Startup Planet - Business start up manual and resources for entrepreneurs to start a company. Details the complete process of designing your business and vision around your idea, technology and expertise.

4) Linked In - One of the best business social networking sites on the web.

5) Harvard Working Knowledge - HBS Working Knowledge is a forum for innovation in business practice, offering readers a first look at cutting-edge thinking and the opportunity to both influence and use these concepts before they enter mainstream management practice.

6) Small Business Solutions - Small Business Wisdom – 400-plus tips for improving your personal business skills and for your managing of a small business.

7) Better Business Magazine - We help people in business. All sorts of people, all sorts of businesses and in all sorts of ways.

8) Aepiphanni Business Solutions - Aepiphanni Business Solutions is a Small Business Consulting Firm based in the Atlanta Metro Area (USA). Business planning and strategy firm bringing more than 20 years of experience working in and around small businesses.

9) Spanish Translator – Spanish Translator team of highly qualified & Professional Translators for you. Visit today for more info!!

10) Affilorama Marketing Tools –  Whether you are completely new to affiliate marketing, or a seasoned veteran, you will find Affilorama’s up-to-date affiliate marketing tools intuitive, practical, and results-orientated. Finding profitable keywords, checking your site’s backlinks and everything in between can be performed quickly and easily with Affilorama’s up-to-date affiliate marketing tools.

11) Family Business Australia - Family Business Australia is the peak body committed to contributing to Australia’s future through a dynamic and sustainable family business community.

12) Frixo - Road travel reporting website for the UK that provides our users with the most up-to-date road traffic information. Our data is updated every 5 minutes using sensors placed on motorways and common A / B roads.


Firing someone – the painless process

November 22, 2012 No Comments

Does it have to be painful, for them and you?

The need to write this article came about through the recent experience of two of my friends. Both had been fired. One for supposed poor performance (although she had never been counselled and at the time was in fact on sick leave) and one because the start up facility she was employed by, suddenly closed down. Both were senior managers. Both were loyal, hardworking employees but are now very angry and taking legal action against their former employers. Why are they so angry?

Read More

Authors And Books WebLinks

November 21, 2012 No Comments

Following are links to some of the best management and training books on the internet along with some good go-to sites for publishing and marketing tips.

1) What To Do When You Become The Boss

Self-help book by Bob Selden for new managers. Easy to read and use because it is designed to suit your learning style.

2) The Book Marketing Network

The network for book authors and publishers.

3) Smart Book Solutions 

Learning complex subjects quickly and easily.

4) Complete Review

A wide range of links to book review sites.

5) Book Crossroads

Reviewers of non-fiction books and audio books.

6) Outskirts Press

Publishers of print-on-demand books. Publisher of Bob Selden’s book “What To Do When You Become The Boss”.

7) Top 101 Book Marketing Sites

An excellent site for authors wanting to promote their books.

8) Good Reads

Great site for finding out what people are reading and what they think of them.

9) Buy Books Online

Welcome to Creative Sourcing for Booksellers! Our course is designed to increase your book selling profits by showing you both the methods and the places the pros use to find inventory.

10) Art Books

London’s most famous bookshop offers a huge range of fiction and non-fiction, including medical, business and textbooks, as well as signed copies, gifts, stationery, sheet music and Ray’s Jazz, all available in store and online with savings of up to 40% and free postage on orders over £15 , plus in-store signings and author readings.


10 Leadership Practices To Stop Today

November 20, 2012 No Comments

If you want to be the best in your industry, you have to get rid of your outdated management style.

Read Article

Articles Sites

November 20, 2012 No Comments

Following are some of the better sites we have found that provide articles for managers and/or sites to which you can submit your articles.

The McKinsey Quarterly  – The McKinsey Quarterly is the business journal of McKinsey & Company.

Forbes.comForbes is a leading source for reliable business news and financial information.