The National Learning Institute

Monthly Archives: December 2012


12 Business Tips To Steal From Santa

December 26, 2012 No Comments

Sound like a bizarre source for advice? Think about it: He spreads good will, gets his work done on time, and he’s a great judge of character. What other nuggets of wisdom could we take from Santa’s sack?

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Likeable Business

Likeable Business: Why Today’s Consumers Demand More and How Leaders Can Deliver, by Dave Kerpen

December 26, 2012 No Comments

Michael Dell, CEO of Dell Computers, sat in a meeting with his people for 45 minutes without speaking – in fact he just listened.  Dave Kerpen, author of Likeable Business did the same with his team – an hour long meeting without him talking at all!  These are just two stories that illustrate one of the principles espoused by Kerpen to develop a likeable business – listen.

Likeable Business is in fact a series of stories – stories of how businesses and business leaders have developed their businesses to be the best in their field.  Unlike so many books of a similar ilk, the vast majority of author Dave Kerpen’s stories are about positive events – how people have succeeded, not where they failed.  So, it’s a very invigorating and uplifting book to read.

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Successful Business

The REAL SECRETS of a successful business!

December 20, 2012 No Comments

What are the success factors for starting a new business?  And are there any simple steps that every business needs to follow?  Read Bob Selden’s personal story of how he found out through trial and error, just what these secrets are . . .

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What You Wish The Boss Had Said (Before He Said, ‘You’re Hired’)

December 18, 2012 No Comments

A good hiring process is a give-and-take of information: Candidates explain why they’re right for a job, while HR managers and hiring managers detail job duties and give a sense of the organization’s culture.

Sounds pretty simple, right?

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Is there a better way to give bad news?

December 17, 2012 No Comments

A six step process…

I well remember the first time I was “corrected” by a manager. I was a young bank clerk and had received a transaction that was incorrect, from a much more senior person (a manager) in another branch of the bank. I sent the transaction back with a note asking for it to be corrected. Next thing I hear was my own manager shouting at me from his office.

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Can You Manage And Lead?

December 12, 2012 No Comments

Management and leadership are often seen as two mutually exclusive responsibilities but is that true?

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General Links

December 10, 2012 No Comments

1) IT Links - A directory of IT resources.

2) Hospitality Maldives - Launched in 2005, Hospitality Maldives is the first and only professional publication solely aimed at the tourism industry in the Republic of Maldives. Dedicated to improving the skills and knowledge of its employees on a “helping others help themselves” basis, the magazine is distributed completely free of charge to all readers.

3) Immigration To Canada - Maple Consultants Provides Best Consultancy Service in Canada and India. Click here to see universities in Canada for international students seeking higher education in a Canadian province.

Free Training Resources

December 10, 2012 No Comments

1) Free Management Library - The library provides easy-to-access, clutter-free, comprehensive leadership and management resources. Over 650 topics spanning 5,000 links. Topics include the most important practices to start, develop, operate, evaluate and resolve problems.

2) Changing Minds - Over 3,000 pages including: how to delegate, motivate, persuade, make decisions, become more assertive, manage a classroom and win at interviews. Plus, scores of team building exercises and games, quizzes, dinner party games and brainstorming.

3) Reviewing - 100+ ways to review, experience and transfer learning – actively, creatively and effectively. A useful resource for teachers and trainers. Downloads include a basic toolkit for reviewing.

4) Business Training Works - Free training resources on etiquette, communication, writing. Icebreakers, introductions and hellos for teachers, trainers and facilitators have been designed add excitement and variety to training. Both new icebreakers and variations on timeless classics are included.

5) Trainer Bubble - A virtual treasure-chest of training materials, management documents, models and tools for all your business development needs. Some great icebreakers, energisers, training games, team building and PowerPoint games, quotes, puzzles and quizzes.

6) The Development Company - A range of free training resources including business training tips, training resources and free management training resources. Includes: Train the trainer: The eight stage easy guide to designing a training session; recruitment and selection; behavioural interviewing; the one minute guide to what behavioural interviewing is; and how to design behavioural questions. you will also find: interviewer’s tips on preparing for a recruitment and selection interview; a staged process for best practice interviewing for selection; management development: 12 tips for becoming a successful manager.

7) Coach and Courses - If you want an alternative use for a gabion basket, or to find out what an osintot is, or to link to a resource that is helping people to define and improve processes, visit this site. It is packed with useful training exercises, brainteaser tests and coaching models. There’s also an ebook that contains all you need to set up and run a SWOT analysis.

8) Skills Converged - Using the training resources on offer, you are given the opportunity to design your own course based on your clients’ needs and focus on delivering an effective and valuable training session. A huge collection of free team building exercises, energisers, icebreakers and communication exercises are on offer, which can be used in different soft skills training courses.

9) ELeap Learning Management Systems - Easy to use free training and elearning resources. Build your own elearning and business training knowledge and library. Downloads include: how to stretch your training budget; how to stay competitive; how to create and track online training using training software; what does it take to retain employees?

10) Skills Development Scotland - This site offers a variety of resources to help your company set up, implement and sustain its training plan. You can access free resources by clicking the links on the right hand side. Resources cover topics including management; performance and personal development; training coaching and mentoring; finance; legislation; recruitment and employment. Each package contains fact sheets, workbooks and concise briefing notes relevant to the chosen topic. You can download as many resources as you want, all for free.

11) Big Dog & Little Dog Performance - One of the best sites on the web for finding out anything about leadership, management and learning.

12) Business Balls - Free career help, business training, organizational development – inspirational, innovative ideas, materials, exercises, tools, templates – free and fun.

13) Effective Leadership Development Community - An online knowledge portal for HR and L&D staff charged with developing leadership within their organisation.


The One-Minute Change That Will Transform Your Company

December 7, 2012 No Comments

We talk a lot about major pivots–but what about minor ones? Here’s how one small piece of pivotal behavior can change your company for the better.

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Time well spent

Time well spent?

December 5, 2012 No Comments

How do you spend your time?  Most of us at one time or another, use the phrase “I just haven’t got the time”.  Here’s some enlightening research on where our time goes. For example, in the US, it’s estimated (Michael Fortino – efficiency expert) that the average person will spend:

  • 7 years in the bathroom
  • 6 years eating
  • 5 years waiting in queues
  • 3 years in meetings
  • 2 years playing telephone tag
  • 8 months opening junk mail
  • 6 months sitting at red lights

In an average day you will:

  • Get interrupted 73 times
  • Take an hour of work home
  • Read less than 5 minutes
  • Talk to your spouse for 4 minutes
  • Exercise less than 3 minutes
  • Play with your children for 2 minutes

Wouldn’t it make our lives a little fuller if each of us changed those last stats a little?

Have a good time!