The National Learning Institute

Monthly Archives: May 2013


How to Give a Meaningful “Thank You”

May 29, 2013 No Comments

Forget the empty platitudes; your star employee is not a “godsend.” They are a person deserving of your not infrequent acknowledgment and worthy of appreciation and respect. When was the last time you thanked them — really thanked them?

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How good are your listening skills?

May 29, 2013 No Comments

How good are your listening skills?  Really good?  Enough to bet your life on?  Because that’s what British woman Ingrid Loyau-Kennett did last week when she calmly confronted two men who had just run over, then slashed another man to death in a busy London street.

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What To Do When You become The Boss

“What To Do When You become The Boss”- revised edition!

May 17, 2013 No Comments

“What To Do When You Become The Boss” is about to come out in a revised edition.  The book has now sold over 40,000 copies worldwide and been published in Australia, UK, India, China and North America, so I’m quite excited.

A big “Thank You” to all those who have bought and are using a copy.

In response to many emails from readers, I’ve added three new chapters to this edition:

  • How to manage the Social Media
  • How to manage Change
  • Remote and Virtual Teams

It’s expected to be ready for publication in Australia by the end of May and other countries shortly after that.

If you’d like more information, please email me at



How to select the right person

How to select the right person for the job

May 15, 2013 3 Comments

Have you ever recruited someone who looked good at interview only to find out when they started that they “Were not up to it” or, “They just didn’t seem to fit in”. Most of us have made these mistakes (if you haven’t, then you are probably new to management). Why is it so difficult to select the right person?  Find out how to select the right person …

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Team engagement

The secret to team engagement

May 14, 2013 No Comments

Does “team engagement” mean asking your team to sign a formal document, or have them all stand and sing the company song?

Hardly (although I have heard of organisations doing just that).  What “team engagement” does mean is getting your team members on board by being attuned to their values and motives and aligning these with your team direction.  How do you do this?

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Are you surviving or thriving?

May 12, 2013 No Comments

When it comes to your work and your life, would you confidently describe yourself as “thriving”?

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Open workplaces

The Modern Workplace: Introverts Need Not Apply

May 6, 2013 No Comments

Trends toward open-plan offices may actually be counterproductive to employee productivity.

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Who do you need to influence the most?

May 5, 2013 No Comments

Do you need to have:

  • Your manager give you more credit for the work that you do?
  • Your partner acknowledge that your ideas are really worth listening to?
  • Your children accept more responsibility?
  • Your friends take you seriously when you really mean it?
  • Your customers buy more from you?
  • Your suppliers meet your quality standards?
  • Your team become more energetic?

Four simple skills; when and how to apply them …

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I Love My Job

14 Telling Signs You Love Your Job

May 2, 2013 No Comments

You may not give your computer screen an embarrassingly gushing smile and you might not write little love notes during your lunch break. But, there are ways to tell if you love your job …

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