The National Learning Institute

Communication Category


Who Stole My Lunch?

May 18, 2017 No Comments

I recently heard the story of Michael, who inadvertently (well, according to him), ate his boss’ lunch. Michael arrived for work one morning without having had breakfast. As the busy morning progressed, Michael’s stomach started to tell him (and others) that something was missing. Finally, one of his colleagues said “I’ll fix that for you”. Next thing, she returned to his desk with a nicely toasted sandwich, which Michael proceeded to thoroughly enjoy.

Sometime later, Michael heard his boss scream out “Who stole my lunch?” You can probably guess the rest.

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The Power of Story

April 8, 2015 No Comments

Andrew O’Keeffe ©2015

A few years ago I was being interviewed on radio. I was sitting at home in Sydney and the host was on the phone from regional Western Australia. We were talking about leadership and instincts as part of my book promotion campaign. Unfortunately, in the middle of the interview, part-way through a story I was telling, the phone-line dropped out.

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Sharing information

Why don’t people share vital information?

October 1, 2014 No Comments

Andrew O’Keeffe ©2014

A common complaint in workplaces is that people from different parts of the organisation don’t cooperate. This very human phenomenon is often expressed as “silo behaviour”, as “knowledge is power” and as “tension between teams”. The behaviour gets in the way in situations such as cross-selling where different products and services could be sold to the same client, cross-functional teamwork where solutions require different groups working together and in mergers and acquisitions where different groups are coming together.

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Zero privacy

Protection in a Zero Privacy World

August 18, 2014 No Comments

©2014 Meryl David  BA (Hons), ABC, AIMM, GAICDD

It’s simple. If you want to (or your business wants to) engage with people under the age of 35 with whom you cannot have face-to-face contact, it’s important to accept that “you have zero privacy anyway; get over it!” (to use the 1999 words of Sun CEO Scott McNealy). Of course, if you have enough money, you can significantly improve your chances of buying the privacy you want for your information. But if you have that kind of money (as an individual or an enterprise), you are likely to have a higher profile and so be more of a target for those who seek to invade your privacy.

What can you do?

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Too many jams

Are we spoilt for choice? Too many jams!

March 3, 2014 No Comments

Andrew O’Keeffe ©2014

Over the January holidays my wife and I dined with a friend at a fine-dining restaurant. At the early stage of ordering our meals there was so much choice we had trouble deciding. First we were presented with three menus (a la carte, degustation and “future concepts”) and in turn on the a la carte menu there were an incredible number of choices. The three of us struggled to choose!

While choice is a good thing, maybe we can have too much. The subject goes to human motivation and has implications in our dealings with customers and staff.

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Meetings – Management Meetings – Why are they such a waste of time? How to follow the 80/20 rule and five steps to success!

December 3, 2013 No Comments

How often have you sat in a meeting thinking “This is such a waste of time.  I have so many others things to do.  I wish I could be somewhere else”  Sound familiar?  I’m sure we all have had these thoughts at one time or another and maybe for some of us, it has been very recent.

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Building realtionships

A Toolkit for Building Relationships

August 14, 2013 No Comments

By Andrew O’Keeffe ©2013 Hardwired Humans

In this article, noted expert on Human Instincts, Andrew O’Keeffe shares some interesting research on self-disclosure and how we can learn to use this to build relationships.

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Spin! When words fail to impress

June 10, 2013 No Comments

By Andrew O’Keeffe ©2013 Hardwired Humans

When Ford Motor Company announced 10 days ago the cessation of manufacturing in Australia, they engaged in a startling attempt of “spin” to “sell” the announcement. Because it’s such a great (poor) example it provides an object lesson for leaders to avoid spin when leading change.

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How good are your listening skills?

May 29, 2013 No Comments

How good are your listening skills?  Really good?  Enough to bet your life on?  Because that’s what British woman Ingrid Loyau-Kennett did last week when she calmly confronted two men who had just run over, then slashed another man to death in a busy London street.

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The value of headlines – What will your first 7 words be?

March 15, 2013 1 Comment

By Andrew O’Keeffe ©2013 Hardwired Humans

Andrew O’Keeffe argues that with good personal headlines, we can dramatically improve our powers of persuasion.  See what he means by “headlines” and how you can develop them.

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