The National Learning Institute

Customer Service Category


So, You Are In The People Business: Everything you wanted to know to win and keep customers

August 11, 2012 No Comments

People are the most important part of any business. It’s the power of realising this that Les Schmidt adequately describes in “So, You Are In The People Business”.

The book covers all the really important aspects of customer service – listening, questioning and of course, putting yourself in the other person’s shoes. I like the fact that the author describes learning about customer service as a “process” – we are always learning.

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