Communication for the new manager
You’ve been communicating all your life – so what’s so different about communicating as a new manager?
The most important thing to keep in mind, is that now that you are a manager, other people are relying on you (your team, your manager, peers). They are watching you to see what you say and do to get some clues as to how it will impact them. Tips for communicating . . .
Tips for communicating …
- Always do what you say you are going to do. If you can’t (for some reason), say so and if possible, why. This builds respect and trust.
- Look to include everyone in your conversations, particularly those who are quiet or not actively participating (this is one of Nelson Mandella’s key attributes as a leader).
- Speak in terms that others will understand. Avoid jargon. Keep your language simple (politicians who fall out of favour, often make this mistake).
- Develop your presentation and public speaking skills – you will need them. Undertake a training program if necessary.
- Ask people for feedback on your ideas and suggestions.
- Admit your mistakes.
- Develop a colleague who can regularly give you feedback on your communication style and content.
- Consider undertaking a 360 degree feedback exercise such as the Leader Manager Profile.
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Ian McMaster is Head of Learning & Development at BRC Partnership who assists leaders and managers to ask themselves the pertinent and essential questions so they can be more effective in their work.
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