Managing on a day to day basis for continuity of performance
What are the “must do” things that every new manager needs to know?
In the day-to-day role of managing, the new manager needs to:
- Communicate (have at least a brief conversation with each of your people once a day and consider weekly team meetings)
- Keep up to date with organisational and work aspects that may affect the team – ensure you keep your people informed of these – this will help build trust and mitigate the effects of the grapevine
- Ensure harmony within the group or team is maintained – deal with any conflict immediately
- Be clear, decisive and consistent with your decisions – if you can’t make a decision or need to change one, tell your people why
- Address poor performance issues immediately and take appropriate steps to resolve them
- Above all, make sure you praise your people regularly for the good work they are doing
Tips for maintaining the continuity of your’s and the team’s performance
- Seek feedback on the effectiveness of your team meetings (regularly use the Team Process Evaluation Form - contact us for a copy).
- Ensure a regular item on your team meeting agenda is “What’s happening in the world outside of this team?”.
- Address any sign of conflict between team members as and when this arises rather than waiting for it to “clear up by itself” – it won’t!
- When you make a key decision that affects the team (after careful consideration and discussion), stick with it unless there is a compelling and fact-based reason for change. If you need to change your decision, make sure you tell your team why.
- When a person is not performing, hold an immediate discussion with him/her to find out why.
- Thank the team for the good work they are doing. Make sure you are specific and describe exactly their work you are praising.
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Ian McMaster is Head of Learning & Development at BRC Partnership who assists leaders and managers to ask themselves the pertinent and essential questions so they can be more effective in their work.
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